Federal Aviation Administration
How can we infuse human-centered design into air traffic management solutions?
Over the course of multiple FAA engagements, I’ve partnered with both internal leadership teams and external stakeholders to shape capture strategies as well as drive real, operational improvements. I have visited 24/7 air traffic control facilities, led discovery and solutioning workshops, and translated complex airspace systems into clear decision‑support frameworks and visuals that guide capture strategy and inform stakeholder decision‑making.
Role: Design Strategist | Timeline: 10+ months | Tools: Facilitation, Ethnography, Adobe
Some of this work is considered unclassified but still sensitive. To see the full project overview, visit the password protected link. Need the link? Shoot me an email!